Does the company only install new lighting or do they service existing fixtures?
East Coast Landscape Design installs new transformers and lighting fixtures as well as services existing ones.
What would void my warranty or not qualify for a warranty?
The warranty would be void if materials were provided by the client, not the company or if there is damage to the hardscape/landscape work as a result of mother nature (example: animal damage; which may be subject to a service fee0.
What is the guarantee for landscape work?
Plants and grass sod are guaranteed for 1 year.
East Coast Landscape Design is not responsible for replacing dead plants as a result of client not watering enough.
After receiving the proposal, what steps need to be taken to start the project?
After receiving the proposal and all changes have been made, if the client is ready to proceed with the project, they would sign the bottom of the proposal and the contract and send in the deposit payment.
After the company has received the paperwork and the deposit, the client would be given an approximate start date.
As the approximate start date nears, a more exact date will be given.
Miss Utility and any other preparations (ie. ordering plants and materials) will be made before beginning work.
A few days before the start date, we will call to confirm the that the start date still works for the homeowner.
After work is complete, the client will receive a link to rate how the project install went and will offer a chance to leave a testimonial.